Have booked and paid for accom in Kuta some time ago and this week had friends go to check it out, they say it is terrible so asked my travel agent about refund so we can book ourself but between them and the wholesaler we would lose almost $4oo per person and there is 4 of us so it shows how much they make out of booking with agent....we have some rooms at another place on request now and have been waiting 2 day's for them to get back to me. Has anyone had the same problem