In Reply to: Please help re lost booking posted by assilem on Monday, 17. August 2009 at 16:03 Bali Time:
the hotel will have the booking under the name of the agent until a certain date. if you go over the head of your agent, you do run the risk of your booking being mucked up. technically, it is the agent who has bought the room. you have bought it from the agent.
if you request ground floor rooms, they are only on request and cant be guaranteed.