In Reply to: often when you book through an agent posted by nasicampur on Monday, 17. August 2009 at 16:10 Bali Time:
In January we went to KP and we emailed ahead and had the same problem as you. Our room was booked under the name of the company that the travel agent booked it through i.e. something like "Horizon". Just check with your agency and they will tell you.