when we booked our holiday over 8 months we wanted an executive suite on the ground floor so it is easier to keep an eye on our baby. they told us they couldn't guarantee that room until it has been paid for so we paid for it asap so we wouldn't miss out on that room. Now with only 3 1/2 weeks they said that can't guarantee we will get that room when we arrive. We spent alot more on our accomation this trip and this is our 6th stay at the hotel, i thought we will be looked after. i know of a few bft formunites that get the same room every year, so does anyone know who i could contact at the hotel to discuss this? i am really considering changing hotel after years of being loyal to the dynasty.