Posted by dennisc on Wednesday, 22. November 2006 at 08:53 Bali Time:
some of you may be aware of the hassle that I am having with Jetstar to get a refund of around $1200 for a fare that they have charged me for twice. This was caused thru an overload on their website at the time of booking. This was acknowledged but they said a refund will take 6 weeks.
I wrote to them on 2nd November.
Today I got a reply dated 20th November.
"Thank you for writing to us about your experience with Jetstar.
We investigate & answer every letter we receive in the order it arrives. I'm sorry we're not able to answer your letter straight away, but we will try to respond to you soon."
If I ran my business this way I would go broke. Lets hope they fly a little more efficiently than their administration works.
Unbelievable.
Follow Ups:
- Maybe contact Colleen Saturday, 25. November 2006 at 10:45 Bali Time (0)
- same experience but better outcome chispa Thursday, 23. November 2006 at 19:33 Bali Time (0)
- maybe vonda Thursday, 23. November 2006 at 06:15 Bali Time (1)
- Similar Experience Mause Wednesday, 22. November 2006 at 14:21 Bali Time (0)
- Perhaps you could just threaten them? JennyWren Wednesday, 22. November 2006 at 13:47 Bali Time (1)
- So Jetstar answered your letter Geri Wednesday, 22. November 2006 at 13:20 Bali Time (2)
- Jetstar-a PR disaster lynp Wednesday, 22. November 2006 at 12:13 Bali Time (1)
- looks like dennisc Wednesday, 22. November 2006 at 12:39 Bali Time (0)
- Seems a standard reply Dennisc litlit Wednesday, 22. November 2006 at 09:45 Bali Time (1)
- Same reply KimC Wednesday, 22. November 2006 at 10:31 Bali Time (0)
- Try a call to one of the Andytoo Wednesday, 22. November 2006 at 09:15 Bali Time (2)