I attach part of a letter I have sent to Jetstar. I hope it is self explanatory. I will let you know if & when I get a reply.
The Manager
Jetstar Airways Pty Ltd
GPO Box 4713
MELBOURNE VIC 3001
2nd November 2006.
Dear Sir
I write express my extreme disappointment with the Jetstar booking system.
In attempting to book online for various trips to/from Bali coms error messages occurred on a number of occasions. The messages read ' Coms error please try again later'.
On one occasion I did try again later and have been charged twice ($1186.17) for the one journey. No confirmatory booking email was forwarded for the first booking, but was for the second.
I telephoned your enquiry number and after some investigation I was told that the fare would be refunded. After waiting for nine days without response, I again called the enquiry number, to be told that a refund will take six weeks. I find this most unsatisfactory as I would have to bear the credit card interest cost incurred.