In Reply to: Why not try live chat posted by Ferret on Sunday, 20. October 2013 at 11:32 Bali Time:
Last time I tried "Live" chat to AA, I got a message saying there was a 50-minute wait ... whaaaaat the...? Tried to call many times after unsuccessfully after holding on for up to 20-25 minutes at a time (which was why I attempted Live Chat), yet the next day got straight through. Must say though, when I did get to speak to somebody, they were super-helpful.