In Reply to: Change's contacting AirAsia 1300 posted by GajahMada on Sunday, 20. October 2013 at 11:05 Bali Time:
I have never had a problem in resolving issues with them or seeking information by live chat.
We need to remember that it is these types of airlines that broke the QF/GA mafia in that in days gone by it was more expensive to buy a return airfare than it was to buy one of their "packages" which had to include accommodation.
But I feel your grief.