ATM's Commonwealth Bank


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Posted by doug5369perth on Friday, 24. June 2011 at 16:46 Bali Time:

Be aware of the commonwealth bank atm in 9mart shop Kuta Square Kuta.
A friend went to the above atm on Tuesday night and the machine took his card and nothing came up on screen and card did not come back out.
after some minutes we approached shopkeeper who told us to ring the number on machine for help. we did this and they advised they were going to send someone from Denpasar to check machine for scamming devise and they took our mobile no and said they would call us at 8.30am the next morning. No call so at 10am we called them, to be told they were very busy but would get someone to check machine in the next 2-3days and IF card was found, it would be delivered to Commonwealth Bank Jl Legian, legian and that someone would call us the next day at 10am to advise us further. No one called so we called them only to be told again that on Friday 10am they would be going to the machine and if card found it would be delivered to Commonwealth bank Jl Legian for us to pick up with ID.Well Friday 10am came and went so at 12noon we went to Comm Bnk and waited for ages to be served, we told them what had happened and told them what we had been told !!!! we were asked "who told you that, we had the 3 names of people and their no's, we were then told that we were given totally wrong information, that it would take 10 working days to sort out why the machine took the card and all information would go to Jakarta, and the BOMBSHELL then came, with no appoligies or empathy or care, " we never give back any card we always destroy them all" We then asked then why were we told so totally diametrically opposite information, she shrugged her shoulders and said that is the policy of that Bank.. I said to her, you have left us and the card exposed for 3 1/2days thinking we were going to get it back, only to find we were given wrong information and hope. As it turns out back in Perth we find that all the banks do this, BUT, we did not know this and were left without money and then the weekend was upon us so were not able to get money from australia and we were leaving on the Tuesday... Luckily we were able to borrow money from a friend who also was from perth but it was a loarge ammount as we needed to pay for our hotel account plus living costs from Tuesday to the next Tuesday including excit fees etc, we had to borrow over $2,000 thank God for friends, Not the Bank. so beware make sure you have some backup system or card or you could get stuck with NO money and a large hotel account. Now were are a lot wiser now and understand the system, once card taken you never get it back, so immediatly ring,cancel and arrange a replacement.Dont believe anything else, like we did and sit waiting like fools.


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