In Reply to: Air Asia Refund - how to get? posted by Aliceinwonderland on Tuesday, 15. June 2010 at 15:58 Bali Time:
Unfortunately this is something you won't want to hear, but they are very slow and I believe they run on a small labour ratio.
Sorry to say you'll just have to keep trying until you get through. Good luck. Cheers Tinggading