In Reply to: Airline booking on line with credit card posted by Hillary on Wednesday, 5. May 2010 at 11:07 Bali Time:
I have a different approach.
AA uses poor quality software and has very limited capacity on its servers.
When I am trying to book a AA ticket during a promotion and my booking goes on hold during the booking process, I hit the top left hand arrow and re-enter the information. Usually, I get my ticket.
When your booking goes on hold, it means that you hit a capacity bottleneck on the servers.