In Reply to: agent/online posted by leftover on Saturday, 1. May 2010 at 11:39 Bali Time:
I would have to say that I have done both, and will always use an agent now. As a member of the public, you have no chance if something goes wrong, and when you get ot Bali, if there is a problem, your agent works it all out for you. Remember, they are the experts. Just like you would call a professional like a plumber, or an electrician, travel agents I feel are professional people who know their stuff too.