In Reply to: refund_voucher posted by joy56c on Thursday, 4. February 2010 at 17:55 Bali Time:
I did speak to Virgin a couple of weeks ago and they said I could pay to upgrade and pay again to cancel and then receive a credit.
At your suggestion I have just emailed them to ask if they would consider a credit on the go fare.
It will be interesting to see what they say.
All the very best to you
Jill