In Reply to: RIGHT OF REPLY posted by Megan on Tuesday, 6. October 2009 at 21:01 Bali Time:
Hi Megan, Glad to see your response to the matter.
First of all, I have clearly stated that I was thrilled with the cot and more than happy to use this. I also stated that I was given a refund of the full price of pram and toy hire.
Yes the location was not built up, but I still believe it to be in Jimbaran and that you were advised of the address when I booked with you (3mths prior to arrival). Yes your driver spoke to the caretaker, but it was my partner who called the caretaker to assist your driver in finding the house and on his own phone. The keys did not take 1/2hr to get 4 meters across the street more like 5min.
Yes we may have over paid your driver, but I really would hope that your staff would be honest enough to return it without question, you make him out to be a saint. I thought he was lovely, I am not complaining about him personally, just merely the lack of direction given to your staff. Yes he got home at 2:30, I am sorry about that but he was paid for his service.
The toys were cheap and very poor quality and should not have been hired regardless of whether they are available to hire now or not. An email stating that the toys were of poor quality and that you were no longer hiring them would have been much appreciated, I would have then packed more from home.
Yes the prams were faulty and of no use to us in the condition we recieved them. I booked with you because I know the value of a pram with an active toddler and was in no way tempted to give Bali Baby a third chance to get this right. I wanted a pram for this trip and I was inconvenienced for 3 weeks without one. I booked with you for convenience and did not recieved this.
On the matter of the deposit, regardless of whos pocket the extra money came out of, I did not speak to you at the airport it was my partner. I was busy comforting my son who wanted to go inside, but couldn't because of the added 20min wait while the deposit was sorted.
Even if this was based solely on the matter of the prams, I would still right this post. If you went to a restaurant and found hair in your food would you go back? Maybe. If it happened again? Not a chance. Would you tell people you knew not to go there? You bet.