In Reply to: HELP REG BAGGAGE ALLOWANCE posted by grovey on Wednesday, 12. August 2009 at 12:28 Bali Time:
The # in Australia is 1300 760 330
I tried to do as you want by phone BUT instead of getting 25kg back from Bali for son & me I got 25kg each way just for me. NOT what I wanted. Managed to get it sorted out so son & I now each have 15kg going over & 25K back. The similar meal problem can stay in the too-hard basket - no biggie.
If you feel that the person you are speaking with does not understand then hang up & try again. I forget what the extra 10kgs cost/person - not much.