Two young people arrived tonight from Lombok totally distraught to be told their room had been double booked. waited three hours to speak to the Owner who did not even pause on his way out to dinner just said it was Gusti's fault and nothing he could do. Gusti is only a part time Bar boy and is out of his depth in the Office. No training labors with English and two people telling him what to do and then lie when caught out and blame him. The Skimmers Inn would be a better name. Just wonder if they ever think of how many people they have upset and ruined holiday plans for? Guess in truth they just do not care.