In Reply to: How is IndoJet handling new bookings? posted by Putu_Les on Wednesday, 29. July 2009 at 08:41 Bali Time:
regarding when they would start to rebook flights for the future.
I found this very interesting and as you said Les, you would think this email I got should be available to customers that have booked for August. My understanding was the suspension was only for 4 weeks but looks like its till the end of August.
Thank you for your email.
IndoJet Asia Pty Ltd have temporarily suspended services from the 29th of June 2009 until end of August 2009. The management have proposed this course of action to minimise the uncertainty of flight timings and to minimise the impact on the passengers as a result of the peak holiday season this time of the year and the unavailability of alternative carriers to transport IndoJet's passengers.
IndoJet Asia is a charterer and do not operate an airline. IndoJet Asia chartered aircraft to fly the Perth - Denpasar - Perth route from OzJet Airlines Pty Ltd. OzJet Airlines have recently been put under external administration and as a result, IndoJet Asia has had to source for alternative carriers to assist in transporting IndoJet passengers. The matter has been further exacerbated by the fact that the administrators of OzJet Airlines have not provided paperwork which would enable alternative carriers from Australia to fly the Perth - Denpasar - Perth route.
Management have decided that the delay caused by the administrators of OzJet Airlines would have to be addressed in the legal forums and that the time required to obtain the necessary paperwork enabling flights on the said route, would be too long. As such it would be prudent to suspend travel services temporarily in order to enable IndoJet's resources to be utilised in sourcing another charter arrangement with another airline and the necessary paperwork to enable flights on the said Perth - Denpasar - Perth route.
At this point only our July and August flights are affected.
As soon as we have finalised the necessary paperwork and another charter arrangement is in place, we will then continue our services to Bali and customers are then able to book our flights again. We expect this to be finalised by approx. end of August 2009.
Please check our website on a regular basis.
Kind regards,
Customer Service
Phone: 1300 783 335
Phone: (08) 6380 3377
Fax: (08) 9381 4625
Email: customer.service@indojet.com.au
Web: www.indojet.com.au
Licence: 9TA 1433
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