In Reply to: Cancelled Garuda Flights? posted by JamesJeffery on Friday, 20. March 2009 at 07:52 Bali Time:
well what a morning of drama's!
Flight Centre are useless and are apologising for not contacting me before I read an article about it in the west. Which is all well and good but
issue is, I want the 7.15am flight on april 2nd instead of the 6.40pm, There is no way in the world that i'm paying a nights accomodation to simply fly in at 10pm or whatever and then go to bed and pay for the privilage. Especially when we're only going for 6 nights!
The early morning flight is almost full, and as such they're saying that as I got a cheap flight, I cannot take a seat on an almost full plane. My argument, and I do not think its unreasonable, is that THEY cancelled my ticket, not me and that I think the least that they can do is put me on the flight I want, not what is most convenient for the airline. I've also said, that failing that, they can send me on the night flight the night before we were meant to arrive (so the April 1, 6.40pm flight) and they can pay for an extra night at the Hard Rock for us (they didnt like that idea too much).
Do you think i'm being unreasonable? I also feel I should be getting at least an exit row considering the inconvenience and hassle i'm being put through.
What should I do from here? Garuda keep referring me to the flight centre and the flight centre keep telling me im on a wait list or something and that they'll be in touch in a few days to tell me the outcome. Well a few days isnt good enough for me, I want this sorted today.