In Reply to: Passport Question posted by Cheryl on Tuesday, 24. July 2012 at 20:00 Bali Time:
personel do not know what they are talking about in regards to passports. I now only deal with the actual Passport office as have had too many run ins with Aust.Post. The lastest being when renewing my sons passport as he has a disability and cannot sign his name in the box they told me I would require a letter from his doctor stating this. I had already enquired with the passport office and was told just needed to write a stat.dec when I told the Aust Post worker she was "oh no thats not right" but lucky for me I had the name of the person I spoke to at Passport office so sherang and spoke to them and the look on her face when she came back to me was priceless.