In Reply to: help - bit confused re luggage Virgin posted by melsrose on Monday, 27. June 2011 at 19:48 Bali Time:
Flying ADL-PER-DPS with Virgin on 6th July and have had our e-ticket updated by Virgin via email. Now reads 'carry on baggage only'. First call to Virgin we were advised to purchase baggage allowance but I was thinking that cant be right. After checking their web site re baggage allowance found page as linked below. Second phone call got someone I could understand and they assured me that since the ticket was purchased prior to 9th Dec 2010 that there was 23kg of checked baggage included in the fare. I have printed out this page and intend having it with me in case there are any problems at the checkin counter.