In Reply to: Cancelled Flights posted by Ammie on Friday, 28. January 2011 at 13:46 Bali Time:
FROM PACIFIC BLUE:
Current at Friday 28 Jan 2011 at 15:00PM AEST:
Bali flights cancelled due to Volcanic ash
Virgin Blue would like to advise that as a precautionary measure all flights to and from Bali have been cancelled this morning.
This decision has been made based on advice from the Darwin Volcanic Ash Advisory Centre.
We are awaiting further advice from the Centre before we make a decision on flights that are scheduled to fly to Bali later this afternoon.
Guest will be contacted as soon as we have a decision.
Guests currently in Denpasar with bookings which were scheduled to depart within the next 24 hours are requested to stay in their current accommodation and await further advice from Virgin Blue. If for any reason you are not contactable on the telephone number you provided in your booking please contact us on +61 7 3295 2284 or via email at reservations@virginblue.com.au.
FLEXIBLE TRAVEL AMENDMENTS FOR IMPACTED FLIGHTS
Guests booked to travel to or from Denpasar up to and including 28 January 2011 who now wish to alter their flight plans as a result of the volcanic eruption in the region may, without incurring a fee:
* change their booking to a future available flight up to and including 3 February 2011.
* cancel their booking.
We will continue to update this page as we receive further information from the Volcanic Ash Advisory Centre.
The following flights have been cancelled:
27 Jan 2011 DJ4161 Perth - Denpasar (departing 1925)
27 Jan 2011 DJ4194 Denpasar - Adelaide (departing 2225)
27 Jan 2011 DJ4197 Brisbane - Denpasar (departing 1015) - flight diverted to Darwin
27 Jan 2011 DJ4151 Sydney - Denpasar (departing 1105) - flight diverted to Darwin
28 Jan 2011 DJ4195 Adelaide - Denpasar (departing 0800)
28 Jan 2011 DJ4153 Melbourne - Denpasar (departing 0940)
28 Jan 2011 DJ4160 Denpasar - Perth (departing 1200)
28 Jan 2011 DJ4144 Denpasar - Melbourne (departing 0020)
28 Jan 2011 DJ4198 Denpasar - Melbourne (departing 2225)
The remaining flights scheduled for today are listed below. We will review advice from the Darwin Volcanic Ash Advisory Centre and will provide a further update at around 3:30pm (AEDT) in regards to the operation of these flights:
28 Jan 2011 DJ4197 Brisbane - Denpasar
28 Jan 2011 DJ4152 Denpasar - Melbourne
28 Jan 2011 DJ4150 Denpasar - Sydney
28 Jan 2011 DJ4161 Perth - Denpasar (departing 1925)
28 Jan 2011 DJ8151 Darwin - Denpasar
29 Jan 2011 DJ4195 Denpasar - Brisbane
29 Jan 2011 DJ4153 Melbourne - Denpasar
29 Jan 2011 DJ4197 Brisbane - Denpasar
29 Jan 2011 DJ4151 Sydney - Denpasar
29 Jan 2011 DJ4160 Denpasar - Perth
FROM JETSTAR:
Update as at 15:30 AEDT, Friday, 28 January 2011
Jetstar wishes to provide an update on its international services into Denpasar (Bali) from Australia and Singapore as a result of a volcanic ash cloud caused by Tengger Caldera volcano in Indonesia.
Safety of our passengers and crew is Jetstar's number one priority.
Based on the latest advice from the Darwin Volcanic Ash Advisory Centre, Jetstar has cancelled all of today's scheduled return services from Australia and Singapore to Denpasar (Bali). These are listed:
• JQ83 Darwin - Denpasar (departing 1610) / JQ84 Denpasar - Darwin (departing 1815)
• JQ35 Melbourne - Denpasar (departing 1845) / JQ36 Denpasar - Melbourne (departing 2300)
• JQ37 Sydney - Denpasar (departing 1735)/ JQ38 Denpasar - Sydney (departing 2210)
• JQ81 Darwin - Denpasar (departing 1930) / JQ82 Denpasar - Darwin (departing 2250)
• JQ116 Perth - Denpasar (departing 1005) / JQ 117 Denpasar - Perth (departing 22:45)
• JQ116 Denpasar - Singapore (departing 1445) / JQ117 Singapore - Denpasar (departing 1835)
• VF541 Singapore - Denpasar (departing 1335) / VF542 Denpasar - Singapore (departing 1650)
Affected Jetstar passengers on services bound to or departing from Bali will be informed of their revised travel itineraries and re-accommodation options once determined, based on the flying conditions and the latest advice from the Darwin Volcanic Ash Advisory Centre.
Affected passengers, and also those travelling tomorrow, Saturday 29 January, and Sunday 30 January 2011, are being offered the following options by Jetstar:
• Delay of travel: Customers may delay their travel to or from Bali. Travel must be completed by 31 March 2011.
• Full refund.
• Free moves to an alternative Jetstar destination or re-routing to get passengers to their end destination. Travel must be completed by 31 March 2011.
Jetstar continues to closely monitor the situation. Jetstar customers with near travel requirements to and from Bali should check Jetstar.com, which will be updated regularly or contact 131 538.
A further update will be provided on Saturday 29 January at 12 noon AEDT.