Lost my bag with phone, glasses and some cash in a taxi last trip to Bali in May. Paid in full with our credit card expecting full insurance cover as stated in the booklet. Put in our claim supported by all the necessary documents only to have the claim knocked back completely. Hubby told them he would appeal so they proceeded to sent half a trees worth of papers to fill in, which he did in his usual manner, BOLD PRINT telling them they already knew where we lived, where we went and why they should PAAY UPPP...Finished off saying that if they didnt he would contact the media and find out how many others this was happening to and see what the results would be. Guess what, it worked. They deposited the claim money in our bank account today, and guess what I will use it for, another trip of course, leaving on 7th Sept see ya there............................