In Reply to: air asia customer service posted by peter mack on Tuesday, 1. June 2010 at 08:15 Bali Time:
i hung up after waiting 40 minutes one time, the next time i dialled the number and put it on speaker and carried on with doing other stuff. That time i was on hold for approx 25 mins, as long as you keep busy while waiting, it wont feel as long. they are quite nice to deal with, its just painful holding for such a long time, hopefully they will improve their phone service