In Reply to: agent or online posted by Leonora on Saturday, 1. May 2010 at 11:08 Bali Time:
I have taken to booking the flights myself now as the travel agent told me that they use the same website the public uses for booking the low cost airlines, and they use our credit card details to finalise the booking on said website but hit me up for $60 to cover their time it takes to do it. Of course not all travel agents will do this, but it is worth checking with them before booking.
As for the hotel, I will always go through an agent. As everyone else has said, if you go to Bali and something is wrong with your hotel it is good to have the agent to full back on to sort things out...