In Reply to: agent or online posted by Leonora on Saturday, 1. May 2010 at 11:08 Bali Time:
you really have to research , we were just unlucky a couple of times while booking through an agent but they sorted it all out for us, which would have been very hard for us to do.
I think a popular airline has the quote on the bottom of their web page "without an agent ,you are on your own".