In Reply to: Virgin Blue- Change Flights July posted by Mark L on Thursday, 22. April 2010 at 15:40 Bali Time:
Hi There
same happened to us traveling in May with kids, we booked these flight september last year when they had a sale on. Not happy it will now take 3 hours longer to get home. When I called and complained they offered to change dates to a day they had the direct flight running( but hey what's stopping them form changing that too) or we could have a refund and try and get flights direct with someone else. Neither of these suit me as we have a firm accom booking with cancellation fees if we change dates and of coursse while all the air line had the same sales on when we booked they are no longer avail and if we swap airlines now it will cost us $1000 more. My first and last experience with Virgin that is for sure.