We are in the process of obtaining travel insurance for our next trip to Bali. We have been accepted, with limitations for pre-existing illness by Covermore insurance. I would like to hear from people who have made claims on their travel insurance. Some poor fellow who travelled to Canada and was involved in an accident(not driving) which was not his fault had his claim denied by covermore because he had been consuming alcohol. Well who goes to Bali and does not have a Bintang or four most days. This fellow had a head trauma with over $500,000 expenses and they denied his claim. It was on Current affair. the insurance companies are only as good as their claims service. I hope some of you can help us. I don't want to go over with a false sense of security.