In Reply to: air asia tickets posted by xanadu on Tuesday, 2. February 2010 at 11:58 Bali Time:
Here is the web link. Click on AirAsia Terms & Conditions of Carriage at the top of the page and it will take you through all the rules etc.
These are the rules for my ticket purchased:
Economy Promo :
• Bookings made with this fare only permit flight changes more than 48 hours prior to scheduled departure for a specified fee per guest per
sector, plus any applicable difference in airfare
• This fare is capacity controlled. Seats offered at this fare are limited and may not be available on all flights
• For full set of taxes, fees, charges and accompanying terms & conditions please read our Terms & Conditions
• No name changes are permitted
Economy :
• Bookings made with this fare only permit flight changes more than 48 hours prior to scheduled departure for a specified fee per guest per
sector, plus any applicable difference in airfare
• This fare is capacity controlled. Seats offered at this fare are limited and may not be available on all flights
• All fares are subject to change until purchased
• For full set of taxes, fees, charges and accompanying terms & conditions please read our Terms & Conditions
• No name changes are permitted
ALSO (from my itin)
13. Once booking is paid for, changes are not allowed. Unless the following rules apply:
a)More than 48 (forty eight) hours before the original scheduled time of departure
(i) A change fee will be imposed per passenger per sector
(ii) The change fee must be paid immediately upon changes made.
b) Within 48 (forty eight) hours before the original scheduled time of departure
(i) Flight changes are not allowed
(ii) Name change is allowed with a name change fee per passenger outside six (6) hours prior to scheduled departure
c) Difference of airfare (applies for flight changes only)
(i) If the new booking is in a lower fare class than the original booking, the difference will not be refunded
(ii) If the new booking is in a higher fare class than the original booking, the fare difference must be paid.
Or call the call centre
1300 760 330
Operates 24 Hours
Day : Daily
and get them to give you something in writing.
Good Luck.