In Reply to: Was that a Jetstar flight posted by anada on Wednesday, 9. December 2009 at 09:07 Bali Time:
The way they put it is that you are offered for them to do these things for you but if you are still not happy with the offer that they will give you a refund of the fare and you can make your own way home.
You can then claim anything else on your travel insurance.
If you choose to take the refund you I think that you giveup all rights of a later claim.
Just my experience
Tassie Smiles {*_*}
Janelle