In Reply to: AirAsia Packaged Deals posted by Pappa John on Friday, 16. October 2009 at 10:46 Bali Time:
The # in Australia is 1300 760 330. If necessary make a few calls until you get someone who speaks English well - Grace is excellent.
If you book through a 3rd party, as I have done with Asia Rooms, the hotel only has a booking in the name of the middleman until a few days before check-in. Maybe this is the problem but do phone AA until you are satisfied (of course keep details & ask for email confirmation).