In Reply to: Onya Bintang Girl posted by stacy on Saturday, 10. October 2009 at 12:44 Bali Time:
this is one way they keep there costs down. The only telephone number is for when you are travelling & need assistance 24/7.
I have used the email system to ask many questions & also got a same day reply in plain english.They explained some items in more depth, I have kept a printed copy of the emails for backup.
thanks