For 2 weeks we have been emailing, faxing, telephoning(got Dayu as Pony was still away but all she said was to email her.) Pony supposedly has been back this week but they simply have not responded to our reservation requests. We have stayed there for many years and are very upset that they simply are ignoring our attempts to contact them. During the slow years and before Tuban became so popular, they would respond and book us in very quickly. They're busy now so to heck with loyal customers I guess! We are upset about this. Anyone know any reason for this change of attitude?