In Reply to: Jetstar's new Guarantee posted by renton on Wednesday, 7. October 2009 at 14:47 Bali Time:
we had enough Qantas Frequent Flyer points to travel on Jetstar for two of us but needed to book for 2 others. We took advantage of the Price Guarantee with Jetstar as we found better fares on the days we wanted on Virgin but wanted the family to travel together on the Jetstar flight. Called Jetstar, at first they told us the Jetstar flight had to leave within one hour of the Virgin flight...I referred them to the Jetstar terms and conditions which state that within one hour on domestic flights but anytime on the same day on international flights. They were very apologetic, matched the virgin fares which were 100's cheaper and then took the 10% off as well. The price guarantee is for direct flights only so you don't need to go the long route to take advantage of this, just know the terms and conditions before you call them. We were very happy with the result.