In Reply to: Luck charitable excess from PacificBlue? posted by Kiwi Carol on Tuesday, 25. August 2009 at 19:25 Bali Time:
I had excess luggage in June. Bags full of stuff for an orphanage. Flew from syd/bris without any hassle with virgin and then VB bris/bali. Between the 2 of us we were charged AUD $250!!!!!! I had contacted their Guest Relations a few weeks before and had an email stating that although they would not gaurantee excess for free, my case would be considered. Ha! They would not even let 1kg over. I was so P>>>off as it was all for an orphanage and I could have spent that $250 on extra food etc in Bali for them. I wrote and complained after but to no avail. So please be prepared to cop the excess. It seems that some are lucky and some aren't. (It was still worthwhile taking the stuff when you see yhe joy on the kids facs though) :))