In Reply to: Another Jetstar Diaster! posted by balikarma on Saturday, 22. August 2009 at 15:21 Bali Time:
I travel a lot and have had lost luggage a few times with different airlines. I have NEVER been asked to collect luggage.
It has always been delivered to my door (at home or hotel).
Friends luggage was lost and they were gong on a cruise. The airline had it at their next port of call.
Why couldn't your sister go the 1 kilometer to get it? If she works there she could have just got the crew bus around and back.