In Reply to: You wont even fly in posted by Anniekins on Thursday, 20. August 2009 at 09:59 Bali Time:
Just spoke with the most unintelligent jetstar employee.
After changing my dates on the net to the 17th March i find that my infant has somehow fallen off the passenger list!! I ring jetstar to find out why and get told that it was because the $30 infant fee to come back to perth needs to be paid again - even though I did not change the return flight!
I advised her that the 16th was Nyepi day and that the place will be in lock down. Doubtful that planes will even get to land. She went and spoke to a supervisor (or just put me on hold for a while!) and told me that they have been advised that the flight will still land at the airport on the 16th - but how passengers can leave the terminal is not their concern. Now that is customer service at it's best!!
I cannot take the risk with three kids to have to wait 12hrs at an airport before we can leave so i had to unfortunately cut our holiday back by one day. In Bali time that is a lot - but at least we are getting over there for a few days and get to show our new baby to our beloved friends living there.