In Reply to: Advice cancelling AA posted by missymoo on Tuesday, 11. August 2009 at 13:28 Bali Time:
Unfortunately, as far as I am aware, if you have the el-cheapo taxes-only fares you can't change much at all. Read the conditions attached to your e-ticket.
I spoke to Air Asia a few days ago on 1300760330 & found Grace to be very helpful. (BTW I was calling about my husband's "normal" ticket). Worth phoning a few times until you get her as other people were less than satisfactory - language barrier for a start. Always worth phoning a few times & speaking to different people whenever dealing with any sort of officialdom.
Good luck.