Yes, we too had much the same performance - but our booking time was much longer and after a long flight we did not need this. No confirmed bookings are even considered - just money grubbing big time. If the rooms were spic and span it may be less painful. They are NOT. A shabby run down Inn with far too little staff and no intelligent person on bookings - all too much for the smiling lad who struggled to work our booking out - ignored our paper work too Bosses orders and it is the Boss that purves on the pool most days we found him very seedy and left as soon as we found alternative accommodation.Glares and complaints non stop from both owners to Staff and customers alike - want a peaceful holiday??? Go else where!