In Reply to: Air Asia posted by Dopey on Friday, 31. July 2009 at 15:58 Bali Time:
If you can't get anywhere with your first phone call then keep trying. If you've spoken to several different people & get the same answer every time then that is that, I guess.
Whenever I get nowhere on the phone, no matter which organisation I am dealing with, I keep trying till I either find someone helpful (if so, I take his/her name & direct #) or I have to accept that I can't do what I want.
I don't need to pretend to be a dill as I am one - but I find that people tend to be more helpful if you say you are a silly billy & need the expert help & guidance of the person on the other end of the blower. Worth trying anyway. Flattery does tend to work.