In Reply to: My sentiments exactly posted by Putu_Les on Monday, 27. July 2009 at 19:25 Bali Time:
that Olli found a cheap price on the net, she did not book it herself online but rang her travel agent who booked the cheap price for her and Olli paid the travel agent for the flight. Now some 3 months later the agent has rung Olli and said the flight I got you was part of a package deal, now you have to pay for accommodation through me.
If that is correct then I can understand Olli being very peeved with the travel agent. In her circumstances I would certainly be phoning the agent's manager or head office to complain. The agent should have told her at the time if it was part of a package deal and not just the flight, and I would be asking why they accepted the cost of the flight without the accommodation portion.