In Reply to: 1 Cover Mondial Assist posted by Geri on Monday, 13. July 2009 at 09:42 Bali Time:
sometimes you have to keep on at them. Which is what you did. My son and friends had a bad accident in Thailand this year (surgery required in Chiang Mai etc) and em emergency flight back and they were very good with the urgent (and expensive) stuff, but didnt like paying out for the things like phone calls etc. So overall we were happy with them.