In Reply to: Indojet official notice posted by Hammockman on Sunday, 28. June 2009 at 20:24 Bali Time:
It is part of the standard Merchant Agreement with Credit Card Companies that in the event the Merchant fails to deliver the product/service for which the charge has been raised, the Card Company has the right to reverse the charge and debit the Bank Account nominated by the Merchant.
Following the Air Paradise collapse this cost my Travel Agency huge sums - even though I was able to prove that I had forwarded monies on to Wholesalers who in turn had paid Air Paradise after tickets were issued. This made no difference - as Golden Bali & Global Travel being the initial point-of-sale was deemed to be liable for the refund of monies paid by the client for Air Fare component of their holiday.
If you have paid direct to IndoJet by Credit Card, I would be inclined to immediately contact my Credit Card Provider and make a claim for reversal of charge due to IndoJet's inability to provide the promised service (your flight/s).
The present situation would certainly appear to be cash-flow based. If there was not a problem with funds then surely IndoJet would have at very least covered cost of return to Perth, for their passengers already in Bali. This would have been the very least they could have done, and would have assisted in maintaining some semblance of credibility on their part.
DO contact your Credit Card Providor/s as a matter of urgency and seek their advice as to where you stand under the present circumstances.
Having gone through the Air Paradise saga, I know exactly how you are all feeling right now - particularly if you were one of the many who trusted IndoJet and listened to the "promises" made by their Management as late as Friday. There will, unfortunately, be many stories simlar to that of Fernandez and his son.
LES