In Reply to: indo jet posted by leecee on Friday, 26. June 2009 at 12:22 Bali Time:
on the part of Indojet! It does not take much time or effort to respond promptly to a passenger's e-mail enquiry and SO important at a time like this when they are having problems in placing their paid passengers onto flights - and when frustrations and lack of informtion breeds rumors and feelings of uncertainty.
I have just looked at their Website and "Latest News" was posted on 25th May and reads "IndoJet Asia advises that our flights are continuing as scheduled. Please check our website for regular updates." It also has a downloadable link "Flying with Us -
Download a PDF file about IndoJet and our partner OzJet"
Surely by now the "promised" Website up-dates should have been made on a regular basis to advise intending passengers of up-to-date status on their forward arrangements. If you do a "flight status" search from the Website you will find that whilst the full schedule appears through until Feb 27th 2010, the drop-down list shows "Wed 24th June to Sat 26th June" ONLY. A Sat 26th June search reveals the answer "No Flights found for the date requested".
For a company struggling to defend its credibility, for me it is crazy to not keep-open all of its lines of communication and maintain contact with passengers - in particular those who are supposed to be departing within 24-48 Hours! If you feel bad in Perth, imagine how it must be for passengers in Bali.
It would appear to an outsider like myself that they really have no formal forward strategies and are just running on a day-to-day basis.
It is just SO wrong that their Website gives the appearance that it is "business as usual" when we all know that this is simply NOT the case!
I can only hope that under their present operational circumstances IndoJet has ceased taking any further bookings - until they are confident of being able to deliver what they are promising.
They are lucky that their passengers are apparently being remarkably understanding. Does anybody know if passengers who were forced to purchase their own tickets to return to Perth from Bali to meet commitments (as IndoJet takes no responsibility for advance payment under these circumstances - only to uplift passengers on a flight/airline/date nominated by them)have received their promised reimbursement of this expense by IndoJet? A positive report on this would enhance the "airline"'s credibility level right now.