In Reply to: office hours posted by glynn on Wednesday, 20. May 2009 at 20:45 Bali Time:
If you paid for your fares with a credit card, you should approach your bank for a refund as the service you purchased was not provided.
Several years ago many Air Paradise passengers received refunds from their banks as Air Paradise went broke and could not provide the service that were purchased.
I have always found the relationship between Ozjet and Indojet to be rather murky. Supposedly, Indojet provides the services with planes chartered from Ozjet. However, when they first started the Bali run, the Bali Airport listed the service as operated by Ozjet.