Very concerned. We have book a room at Alam KulKul for 4 nights in August. We were asked to give our Visa Card Details 05/05/09 to secure the booking. We were then sent an email confirming our booking and ask to make payment before 6th July. Today 15/05 I have checked our statement and they have already taken the full payment via REZAVENUE.COM plus a Currency Conversion Fee. Is this normal practice. I thought I was giving the Visa detail to secure the booking in case we cancelled at the last minute.?? What should or what can we do. Anything.???