Anyone had problems with GFF points?


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Posted by Molly on Monday, 27. August 2007 at 16:07 Bali Time:

I was one of the early birds joining GFF either November or early December last year when the website seemed to be still directed at Indonesians. At the time I called Garuda Sydney office and said that the website wold not accept Australia as Country of residence and they said Jakarta had not put up the appropriate website as yet and to just put in the whole address but Indonesia as Country of residence. I did this and was given a temporary number. I was asked to provide this at the Airport on checkin. I did this (actually gave the details to the Manager there)... Anyway, I never got the points. Complained numerous times by email, no repsonse so I have recently phoned and was advised that I only joined in January this year (the 1st to be precise) and that I would only receive the return leg (flew home on the 5th Jan). Sydney Garuda said it was up to Jakarta and that is what Jakarta is saying and unless I can prove I joined prior to leaving on the 7th Dec - no points. Anyway wondered if anyone else had experienced this? And to also advise that you keep evidence if possible of your joining date as well as any boarding passes and tickets you may have.


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