In Reply to: Please help me posted by Amanda on Monday, 30. July 2007 at 15:58 Bali Time:
which is in fact your acceptance of the quote then it can get a little tricky. Used to work for Flight Centre, they hate bad press though so that could work to your favour. Don't ask to speak to the Mangager at the story ask to speak to their big boss of the whole area. Kick up a real fuss and they may help you. Especially if the consultant has made a mistake and is now trying to fob the costs of onto you. Don't back down just yet! Good luck! And yes - the Hard Rock is definitely worth staying at. Why don't you enquire with the hotel via their website - I book direct with them