In Reply to: INSURANCE posted by raynlyn on Friday, 27. July 2007 at 20:34 Bali Time:
put your foot down with the insurance company. Who are they, by the way? I mean, seriously, receipts for a suitcase which is how old? Full of clothing which is how old? Tell the person you're dealing with that you want to speak to their supervisor. Just keep working your way up the chain of command until somebody agrees with you.
However, if you had new stuff in there that you'd bought in Bali, you should be able to provide receipts.