In Reply to: Could you tell us... posted by bopgirl on Sunday, 9. July 2006 at 14:56 Bali Time:
hi, i once booked a round the world trip thru flight centre, and i have to say that i would NEVER use them again ..or covermore insurance (who flight centre suggested)
to cut a long story short, i got very sick about a month before going on my trip, and had to cancel, as i still wasnt really up to it, got a letter from the doctor etc..and handed in all the paper work to the travel agent to pass onto the insurance company..
well i kept onto them to see what the progress was, and kept getting the reply oh we'll get back to you. Well this went on for 6 MONTHS after many phone calls to both companys.. with one blaming the other!!!
...they only decided to hurry up when my lawyer sent them a letter...saying we were going to take action... suddenly everything was fine and returned to me within 3 days...
funny still the the agent working there at flight centre, who took my booking, happened to have "left" the company when all my payment was finally sent back to me after 6 months... coincidence or what???
i finally got all my money back (about $14,000) minus the cost of the insurance itself about 400 dollars.
sorry but just not good enough..