In Reply to: Big help Qantas posted by 5Gwenda on Thursday, 9. June 2005 at 21:13 Bali Time:
Yes AO is Australian Airlines.
I took a case over for charity about 2 weeks ago. I rang Aus Airlines & they told me under no circumstance will they grant an allowance for excess baggage. We checked in at Perth and we had over the limit and the girl didnt say anything.
Perhaps you could do some clever editing of the email so that the bit about they cant help from Singapore to Bali is deleted, then you can take the email with you and if the weight is queried in Singapore, show them the email from Qantas??
Naughty I know but it may work & if you dont come up with any other options you have nothing to lose!
Good Luck